Term and Conditions
HOW TO ORDER
Click on the sport in the navigation bar and follow the prompts to the checkout.
We accept Credit Card , Paypal , Zip and Bank Deposit to process your order. Paypal will get the payment done on the spot and in turn we can start to arrange your order immediately. However, you do NOT need to have a Paypal account to use Paypal.You can still pay by credit card or debit card in Paypal page by following below simple steps:
- At Check-out, select Paypal as payment method and confirm order,
- Once you are brought to Paypal page, ignore the Paypal login in upper right part and look for "Pay with a credit or debit card" in lower right part,
- Click it and the card input menu will be expanded.
If you choose bank deposit, confirm the order and our bank account information will be showed. Write it down and bring into any bank branch. You will be able to deposit to our account straight forward. Depend on different bank, couple of days processing time may be expected.
Over the Phone
Another easy way to pay is phone order. Just complete your order online and select bank deposit. Write down your order number, make your credit card in hand and call our store 03-9876 0488 within Business Hour.
SHIPPING AND COST
Delivery Method and Cost within Australia
We send all our deliveries via Australia Post Express Post (next business day delivery. Please note AUSPOST has suspended Express Post guarantee) or Standard Post (2 or more business days) to anywhere in Australia.
FREE Standard Post freight is offered for any order over $120 within Australia.
Free store pickup is now available for online order. Choose local pickup during checkout and save the postage.
|Order over $120||Order less than $120||Delivery Time|
|Standard Post||FREE||$8.95||2 or more business days|
|Express Post||$10.00||$14.95||Next Business Day#|
|Store Pickup||FREE||FREE||Normally ready in 24 hours* **|
# Subject to terms and conditions of Australia Post. Details can be found on Australia Post web site
* Please wait for email confirmation before come to store for pickup
** Due to current government restriction, local pickup from our Ringwood store is temporary not offered. We will restore it when allowed.
Postage will be automatically calculated at your final checkout based on the purchase amount and the shippment method you select.
All orders will be despatched within 24 hours subject to stock availability. We will advise you if there are any substantial delays.
We recommend sending it to an address where somebody will be home or to a business address or to a Post Office box, if this is not possible the parcel will be carded to your local Post Office for pick up.
RETURNS AND EXCHANGES
Our Returns Policy
You can return a purchase in its original condition within 14 days if you feel the product is faulty and get a product replacement or your purchase price refunded . Products that are returned because they are faulty will be assessed before a remedy is actioned. We cannot be held accountable for returned goods that are lost in transit. We suggest that they are packed appropriately and sent via Express Post.
Please choose carefully as we do not offer refunds for change of mind. However, we are more than happy to help exchange, in which case buyer need to cover back and forth postage.
How do I return goods
To return an item, please send an e-mail from the contact us page, detailing the item name and order number. Please advise us why you want to return the item and what you would like us to do (e.g replace or refund the item). We will endeavour to process returns within 2 business days.
To exchange or replace, please also ensure that you include an Australia Post prepaid satchel for us to resend the goods.
PRIVACY AND SECURITY
Security of your personal information
In order to protect your information we use an industrial strength data encryption method designed to secure the most sensitive information, when it is sent across the internet.
128-bit Secure Sockets Layer (SSL) is the industry preferred encryption method for Internet banking and e-commerce sites for communicating banking details and other sensitive information (like your billing and delivery address) across the Internet.
The encryption process assures that prying eyes are unable to decode your personal information. You can tell your computer is in secure mode at the checkout by looking for the locked down padlock icon in the bottom status bar.
What Information do we collect?
When you place an order, we only request that you provide the information necessary for us to process your request. When you place an order we need to know your name, contact details and your billing and delivery address details. If you want to pay online we also need your credit details, which are, alongside your other personal information, well protected by our state of the art security measures. We do not store any credit card details, these are only used once to finalise your purchase.